Hero FinCorp - Sales App 1.1.0

Hero FinCorp, recognized as one of India’s rapidly expanding non-banking financial companies (NBFCs), has introduced its dedicated Customer Servicing App tailored specifically for users of its Retail Loan Products, including Two-wheeler Loans, Used Car Loans, Loyalty Loans, and Personal Loans.

While the company’s offerings are structured to meet customer needs, it acknowledges that some clients may experience challenges or require assistance with their inquiries. To enhance customer satisfaction, Hero FinCorp previously provided support through call centers, email communication, and in-person visits to their offices. The introduction of this app represents an additional avenue for quicker and more efficient query resolution.

This app promises to deliver faster resolutions for a variety of customer inquiries with just a few taps. Should users encounter difficulties in addressing issues independently, they can easily submit a request with a single click.

The Hero FinCorp Customer Servicing App allows users to address the following types of queries:

1. Request for Welcome Letter and Loan Repayment Schedule
2. Receive EMI related Details and Alerts
3. Access confirmation on Paid EMI
4. Inquire about Bounced EMI and Penal Charges
5. Obtain a Statement of Account (SOA)
6. Request a No Objection Certificate (NOC) after loan closure
7. Make online EMI payments
8. Pay EMI using Wallets
9. Pay EMIs at nearby Offline Payment Centers
10. Register or Switch the Mandate for Loan Repayment
11. Update asset information for Bike Loans & Used Car Loans
12. Receive updates on products and offers
13. Pay Advance EMI
14. Submit a Loan Closure Request
15. Request to Foreclose Loan
16. Request to hold EMI payments

The Hero FinCorp Customer Servicing App is designed to facilitate a seamless and convenient resolution process for loan account-related inquiries. The necessity to contact call centers, send emails, or physically visit offices is alleviated with this new platform. The app is accessible in both English and Hindi, reflecting the company’s commitment to inclusivity.

This innovation underscores Hero FinCorp's dedication to improving customer engagement and streamlining service delivery.